AIRLINE HEAT EMBARGO UPDATE–We are only able to ship with the airlines out of the Southwest from October until May. The airlines will not accept them if it is over 80 at any point in the flight. Arizona notoriously is too hot for this starting in May, but more often now in April. If you need transport and your gliders are ready during our summer months, then we will be using a USDA Approved Pet Transport to get them to you. Please contact me with your city and state for a quote on transport. We can make local deliveries as far as Las Vegas, Phoenix and Flagstaff in the summer months, for a fee. We can either use Pet Transport to get them to you, or you may come to Lake Havasu City, AZ to pick them up when they are ready to go. Just talk to me about how you want this done.
There may be times in which I do have to ship sugar gliders to customers. Shipping can be safe if prepared ahead of time, and using a professional airline such as Delta Cargo.
I can ship with Ground Pet Transport to Canada, as long as we have a valid health certificate from my vet. Please contact me for a quote. If you are in Mexico and would like to come to Lake Havasu to pick up your gliders or meet me in Phoenix, this can be arranged. You will also need the health certificate from my vet to get them across the border. I do not deal with any other countries at this time. I would need special license and have to ship out of Denver, which is just too far for me to have to go.
Shipping Domestic within the 48 States can be done directly to a Delta Cargo Office. I must know your city and state so that I can find the closest one to you. Not all airports have cargo offices. The airfare will be based on cost of flight, crate and vet health certificate if needed (airline will ask for this if the temps are 45 or lower at any point in the flight). Please contact me for shipping quote.
I go by proper FAA regulations and procedures to make sure the animals are prepared safely and comfortably. Be aware that I can book a shipment for a person, but the airlines can cancel at any time. It doesn’t happen often, but it certainly can. If that happens, we will need to re-book.
The airlines do take very good care and place them by placing them on flights that have pet equipped sections on the planes. These are areas that are pressurized and heated and cooled as needed. They are taken there by a heated or cooled van and if they need to change planes at a different airport, they will be placed in a van there as well until they can be unloaded for the next flight. Once they get to your cargo office, they will be kept in a safe area by the staff until you arrive to get them.
Delta also has heat embargoes. They will not accept the animals if I try to drop them off and it’s over 80, or deliver them to your cargo office if it is over that temperature as well. I have to wait to book flights when it’s only a few days from when we want to do it. The airlines will check the temperatures at all locations during the times in which the animals will be there. If it’s over 80 in any of these places at that time, their computer will not allow them to book the flight for us. I live in a very hot part of the country. I can sometimes get flights out either very late at night or very early in the morning when it’s cooler. If you live in a place that is very hot as well, we may not be able to find an arriving flight that gets in when it’s cooler. In that case, we may have to wait a few weeks, until the temps are just right for both of us to get a booking. Delta only wants to do what is safe for the animals, so it’s possible that we may run into this. They will also require a health certificate from my vet to ship. It normally runs $150 for a pair of gliders, but I will be charged more for any animals over this. This cost (as well as the shipping costs), I will be collecting from you at least one week before the planned shipping day, so that I can get the appointment done with the vet, and make the airline reservations.
I will do everything I can to make sure you get them when it’s safe to ship.
If you live in California, Pennsylvania, Alaska, Hawaii or the 5 boroughs of New York City (Bronx, Brooklyn, Manhattan, Queens or Staten Island), Sugar Gliders are illegal and I will not sell to you. If you live in upstate New York or Long Island, they are legal and you have no worries. If you place a deposit on any animals and you live there, you will have your money refunded. If you live in either New Jersey or New Mexico, you can place a deposit on the animals, but I cannot ship to you until you have received your permit from your individual State Fish and Game Offices. I can send you the links if you ask. Once you have your copy, fax or email it to me, and then we can talk about shipping.
I do periodically get questions from people saying that they are coming to Vegas or Phoenix and wish to pick up the animals and bring them home. Unless you are driving there, it will not work unless you make arrangements at least a week in advance with one of the cargo companies to ship them back to your home airport. FAA regulations state that only some small breeds of dogs, cats, some birds and certified service animals can travel in the passenger section of planes. You will not be permitted to take the gliders with you in the cabin for travel, and if you are caught, they will be confiscated.
The animals must ship with one of the approved Cargo offices. These offices are not located directly at the airport, but usually on the outskirts, near were Fed Ex and UPS receiving their cargo. Someone must be there on one end to book the animals two hours in advance of the flight and to have an airline approved crate that is put together by regulation. In many cases, we must drill the crate in several place and place nuts and bolts, or they will not be accepted for the flight. The animals must be comfortable in the crate as well. Someone must also be on the receiving end to pick up the gliders no more then 2 hours after they land. Some smaller cargo offices have hours and if no one is there to pick them up, the cargo office will close and you will not be able to get the animals until the next day.
If you are flying, it’s probably best that I handle the shipping detail when you are home and able to pick the animals up safely.
This is not actually a new thing. It’s been going on for several years. Many times I have had people contact me from other states who want to get a pair of sugar gliders from me. They declare they are “flying into Vegas” and want to get a pair and bring it home. It’s never been a good idea. Most airlines before didn’t allow it, and they all won’t now. The only legal way to transport our sugar gliders on a plane is with Delta Cargo. American Airlines can be used by a breeder only, if they have an account set up with them previously. No other airlines accept sugar gliders. They are booked 3 hours in advance at the cargo office (on the outskirts of the airport), with a reservation usually made a week in advance by calling Delta Cargo. They must be crated correctly using their guidelines, or the clerk can reject them for the flight. Someone must be on the other side waiting to pick them up when they land. All costs for shipping with either the airlines or pet transport fluctuates with gas prices, so I will need to know your city and state to get you a quote. They will also be required to have a health certificate issued from a veterinarian, no older than 10 days. The cost of this varies from vet to vet. Mine charges about $150 to the average Joe for a pair. This my friends, is the only legal way to fly them. If they catch a person trying to sneak them on board, you can be thrown off the plane, or they may even call in the police and confiscate the animals. It’s not worth it. If picking up gliders, either drive to the breeder to get them, or have the breeder set up the shipping, so you know it’s correct.
Please contact me if you have any questions on the above information, or on International Shipping.