Our Shipping Policy was last updated 02/17/22.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to My Little Sugar Glider
- “Goods” refers to the items offered for sale on the Service.
- “Sevice” refers to the Website
- “Website” refers to My Little Sugar Glider, accessible from https://www.mylittlesugarglider.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at My Little Sugar Glider. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 1-3 business days, if they are merchandise from the store only. Orders are not shipped or delivered on weekends or holidays. All store orders will be sent out with either USPS, UPS or Fed Ex.
If it is a live animal that you are waiting on, then shipping dates depend on when all animals are ready to go, and we have an agreed upon day that I will be traveling to the airport to send them. Live Animal shipments are provided by Delta Cargo Services, station to station. This means you will need to be present at the specified cargo office, to pick up your live animals. We will NEVER send live animals with the Post Office or with other shipping services, as it would be very dangerous for the animals, not to mention illegal. Sometimes there is a delay in shipping due to weaning or scheduled surgeries and health certificates with the vet. This will all be discussed with, and decided between My Little Sugar Glider and You.
Shipping rates and delivery estimates
We have a flat ship fee for all store merchandise only of $12.95 per order.
Rates for shipping live animals with Delta Cargo. Rate includes airfare, vet health certificate, and ship safe crate. Price will depend on how many gliders you purchase, as the vet will charge for every animal she must examine for the health certificate that the airlines will require for them to fly. Health certificates are only good for a total of 10 days, so once we have gotten this done, time is of the essence to have them shipped. These fees are not collected until about 2 weeks prior to the agreed upon ship date.
1-2 Sugar Gliders $400
3 Sugar Gliders $450
4 Sugar Gliders $500
Add an additional $50 per sugar glider after.
We work very hard at making sure that we make the journey to Las Vegas to get your pets accepted and boarded on the plane, in a timely manner. There can be times when the airlines cannot accept the animals due to weather or flight cancelations. If this happens, we will make every attempt possible to rebook the flight, within the time frame of the health certificate. We will do our best to get the animals out, but cannot be held responsible for issues arising from weather or if the airlines cancels any flights.
Overnight delivery of store merchandise is only available for Orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur with any of the delivery service providers.
Shipment to PO boxes or APO/FPO addresses
My Little Sugar Glider ships within the US, US Territories and APO/FPO/DPO addresses. As we are charging a flat fee for the shipping, sometimes, a box is too large to be sent with USPS. If there is a significant difference in shipping fees, we will ask you for a physical address, so that we may be able to take advantage of lower rates with UPS or Fed Ex.
Shipment confirmation & Order tracking
You will receive Shipment Confirmation Email, once your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Little Sugar Glider is not responsible for any customs and taxes applied to your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
My Little Sugar Glider is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. This is for store merchandise only.
Please save all packaging materials and damaged goods, before filing a claim.
We have been shipping out live sugar gliders with the airlines, for over 12 years. I have never had any pet harmed in shipping. However, there is always a chance that this can happen. When My Little Sugar Glider purchases your airfare with Delta Cargo, it’s also including an insurance fee, based on the price you paid for your pets, so they are fully covered. In the event something was to happen, we will be reimbursed by Delta Cargo.
If you have any questions about the Shipping Policy, You can contact Us:
- By visiting this page on our website: https://www.mylittlesugarglider.com/contact/
- By sending us mail to Mylittlesugarglider.com P.O. Box 2787 Lake Havasu City, AZ 86406