Policies on Deposits and Payments.
In order for me to hold sugar gliders for anyone, I do require half down of the total value of the gliders that you wish to buy. The remainder balance, as well as shipping fees or items you wish out of my store, are due one week prior to the agreed ship date, or on the date you get them if you live local and I am either delivering, or you are coming to get them from my home. The initial deposit is non-refundable, if you decide to cancel the sale. Once the deposit is obtained, the gliders are held for you and no one else may place a deposit on them. Please make sure that the gliders you place a deposit on are the gliders that you want. There is a lot of work placing ads on all the various sites that I do. When you place the deposit, I am holding the animals for you and no other. If you want to switch a glider out, it can mean hours of work for me having to re-do ads and there are other behind the scene problems that can crop up when people want to make changes. If you ask me to switch a glider, I will keep the deposit for the original glider that you have a deposit on, and you will have to place a brand new deposit on the animal you want to switch it out with. There are no exchanges.
If the buyer cancels the sale, the seller keeps 50% of the deposit. If full amount is paid, then seller will put the gliders back up for sale and refund the rest of the money, once another home is obtained for the animals.
It will be expected that the gliders will go to their homes within 2 weeks after your youngest glider is ready to leave. If I have to care for them past this time, I do have a boarding fee of $25 per week, per pair. Unless arrangements have been made with me prior to purchase, or we are in the middle of an airline embargo.
Pricing on my pet only gliders are already greatly discounted against what a breeder may pay for these animals. I am also paying for the neuters on all the pet only males, so I do not discount the gliders as pets any lower. I can offer discounts to those purchasing breeding animals based on original asking price, and if more than one animal is being purchased at one time. I can also offer a bi-weekly or monthly payment plan to breeders whose sales are over a certain amount, with a reasonable down-payment. The down-payment and payments will be based upon total price of the gliders, as well as shipping or delivery fees.
Payments can be made with MasterCard, Visa or Discover. It is best and safer if this is done over the phone, rather than in an email for your protection. The information is shredded after it is given, so if you are planning on paying the balance later on with your card, I will need to speak with you again for it. I will mail your receipt for the credit card sale along with your paperwork for your records. PayPal is also accepted directly on my website, and I can also send a PayPal invoice if requested.
I do not accept checks or money orders for the sugar gliders.
If meeting with me or coming to my home for pick up, final payment may be made with cash (exact change please). If you are picking up, you may pay with credit card here. If I am delivering to you and you wish to pay with your card, please contact me a day or two before we meet for final payment. No sugar gliders will be shipped, delivered or picked up with a balance due. They must be paid in full before they can leave here.
I can deliver sugar gliders as far as Phoenix, Las Vegas or Flagstaff for a flat fee of $150. If I must ship, you will be expected to pay for all expenses incurred getting them to you. I can give you a shipping quote if you tell me the city and state where you live. That way I can locate your closest cargo office and know which airline that I can use. There is never a fee if you wish to travel to my home in Lake Havasu City to pick up.
I do work weekdays, so most all of the shipping or deliveries will be done on weekends, expect in special cases. Pick-ups can be scheduled on the weekends, or if during the week, evenings are preferred.
In regards to returns on the items in my store, such as food, toys, supplies and other merchandise. There are no exchanges or refunds on food items of any kind. If you wish to return anything else from the store, I must be contacted within 24 hours of delivery. There is a 20% re-stock fee on all returned, non-perishable items, and you must pay return postage. I will need to have a tracking number for the items. Once they have arrived here, I will gladly refund the portion of the monies owed.